Archive for January, 2010

HP LJ 1020 Spooler error – Fixed

Jan.15, 2010

First and foremost happy new year!!!

I know is late but this is my first input on 2010, and I didn’t want to write something just for the sake of writing. I wanted to have something to say. So this time is a tutorial on how to fix the HP LJ 1020 Spooler susbsystem error. I even called HP and to tell them that there is a driver issue, but they were claiming that my system is corrupt. I accepted but still waited for that file that would guarantee the crash every time I would try to print it on the printer. About two months later that file produced the error. So I saved the file and called ‘em back. The HP official stand by HP was: “Microsoft’s Fault”. I knew is not Microsoft’s fault, at least not in this case. Anyway I got annoyed that HP would not admit to the problem and I decided to call Microsoft to ask them to remove the digital signature because HP would not own up to it.

(I even called HP back to tell them that I found the solution. I also wanted to throw it in their face that I was right to begin with. It was a driver issue. I might not be the proper thing to throw it back at them but anyway they denied. The dully sworn in HP employee took this high tone and said “Our engineers build all our drivers”. Well false, cause I have the proof that the files were built by Zenographics and Marvell.)

I called Microsoft and some guy answered and he tried to give me the kb2000007 tool to fix my problem. I told him that I know about that fix it app, and it is not what I called for. I was on the phone with him for like 2 hours and eventually he made me change the printer to my workstation and the printer printed no problem on it. I was stunned because I thought I had the Super PDF file that was supposed to crash any all spoolers on any computer. I was really disoriented. But this Microsoft dude told me that he knew it was some corrupt file on the other test computers that crashed and he was kind of blaming the hardware manufacturer, told him in very pleasant words that he is full of shit too, and finished the conversation.

Then a lot of work was thrown at me and I forgot about the spooler problem. Until the work load diminished and I resumed the research on this, and I found the problem. The SDhp1020.dll that was on my workstation was build by Zenographics Inc, and the version that was on most of the other computers and the same version that was crashing the print spooler was built by Marvell Semiconductor. Also the Marvell file is part of a newer driver. In addition this newer file is in the HP driver version from 2007 and the 2009 version or better, so the old driver cannot be found at HP’s website. Regardless of the versions you would download from HP’s site they aren’t guarantied to work for all 1020 printers. So apparently these printers have different chips, and they were meant for small environments because one universal driver will not work for all. The Zenographics file also requires 3 other files that are also produced by Zenographics.

zenographic-files2

marvell

Anyway The other 3 files you would need are as follows:

ZGDI32.DLL
ZTAG32.DLL
SDDM32.DLL

and of course

SDhp1020.DLL

Here is the link to the archive file that contains the DLLs. Anyway HP and Microsoft should give me a job for fixing this issue. Well, enjoy. Leave a comment if it works for you or not.

http://gameaddict.eu/downloads/HP_1020_zenographics_files.zip

The files need to be copied into: C:\windows\system32\spool\drivers\w32×86\3 location.

http://gameaddict.eu/downloads/hp1020ZenographicsDriver.zip

For a guide on the print spooler itself go here:

http://www.gameaddict.eu/?p=483