HP LJ 1018 1020 1022 Spooler error – Fixed

by admin on January 15, 2010

Update: this fix doesn’t work for 64 bit Windows, it works for HP LJ 1018, 1020, and 1022 only on 32 bit Windows.

Best HP 1020 driver.

The FIX!!!

Download the archive with the Zenographics files from the link below, these files are from the original hp 1020 driver.


and extract the files into the location below in bold text.

The files need to be copied into: C:\windows\system32\spool\drivers\w32x86\3 location.

If this doesn’t work then find the entire Zenographics  hp 1020 driver towards the end of the post. You might need to use the kb2000007 to clean or reset your print spooler to defaults, after which you can re-install the Zenographics driver for HP LaserJet 1020 1018 and 1022.

That’s it!!!

The story of the fix is below.

First and foremost happy new year!!!

I know is late but this is my first input on 2010, and I didn’t want to write something just for the sake of writing. I wanted to have something to say. So this time is a tutorial on how to fix the HP LaserJet 1020 Spooler susbsystem error. I even called HP and to tell them that there is an hp laserjet 1020 driver issue, but they were claiming that my system is corrupt. I accepted but still waited for that file that would guarantee the crash every time I would try to print it on the printer. About two months later that file produced the error. So I saved the file and called ‘em back. The HP official stand by was: “Microsoft’s Fault”. I knew is not Microsoft’s fault, at least not in this case. Anyway I got annoyed that HP would not admit to the problem and I decided to call Microsoft to ask them to remove the digital signature because HP would not own up to it.

(I even called HP back to tell them that I found the solution. I also wanted to throw it in their face that I was right to begin with.  It was a driver issue. I might not be the proper thing to throw it back at  them but anyway they denied. The dully sworn in HP employee took this high tone and said “Our engineers build all our drivers”. Well false, cause I have the proof that the files were built by Zenographics and Marvell.)

I called Microsoft and some guy answered and he tried to give me the kb2000007 tool to fix my problem. I told him that I know about that fix it app, and it is not what I called for. I was on the phone with him for like 2 hours and eventually he made me change the printer to my workstation and the printer printed no problem on it. I was stunned because I thought I had the Super PDF file that was supposed to crash any all spoolers on any computer. I was really disoriented. But this Microsoft dude told me that he knew it was some corrupt file on the other test computers that crashed and he was kind of blaming the hardware manufacturer,  told him in very pleasant words that he is full of shit too, and finished the conversation.

Then a lot of work was thrown at me and I forgot about the spooler problem. Until the work load diminished and I resumed the research on this, and I found the problem. The SDhp1020.dll that was on my workstation was build by Zenographics Inc, and the version that was on most of the other computers and the same version that was crashing the print spooler was built by Marvell Semiconductor. Also the Marvell file is part of a newer driver. In addition this newer file is in the HP 1020 driver version from 2007 and the 2009 version or better, so the old hp 1020 driver cannot be found at HP’s website. Regardless of the versions you would download from HP’s site they aren’t guarantied to work for all 1020 printers.  So apparently these printers have different chips, and they were meant for small environments because one universal hp 1020 driver  will not work for all. The Zenographics file also requires 3 other files that are also produced by Zenographics.




Anyway The other 3 files you would need are as follows:


and of course



The FIX!!!

Download the archive with the Zenographics files from the link below, these files are from the original hp 1020 driver. You need to have had installed any HP 1020 driver already.


and extract the files into the location below in bold text.

The files need to be copied into: C:\windows\system32\spool\drivers\w32x86\3 location.

That’s it!!!

Or download hp 1020 driver.


If you can’t work this problem, try the link below to troubleshoot or reset  your print spooler.

For a guide to fix the print spooler itself go here:

Print Spooler Service, Print Spooler error,Print Spooler FIX, Spooler Subsystem app, Print Spooler troubleshooter



The Computer Manual

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{ 165 comments… read them below or add one }

Majed November 1, 2012 at 8:21 am

well i first used the microsoft spooler cleaner then i downloaded the driver over 200mb from hp (your link for the driver doesn’t work) then i installed the driver. i tried to replace the 4 dll files but it says they are used by other programs so i ended up terminating spooler process and the explorer process and then overwritten them. then i restarted the computer and the test page gave some kind of error that it can’t print. so i ended up reinstalling the driver again. when i install the driver in english it doesn’t work, only when i install it in russian that it does work. i think your dll files might work on an english operating system but not on russian. by the way my os is 32bit win xp.

admin November 1, 2012 at 9:05 am

Ok, i have fixed the issue link to the zenographics driver. I am not sure why you had problems with the files. but with the driver already installed you could add the four files and it should work or you could install the entire driver after using the kb 200007 from Microsoft.

Jason Lehr November 1, 2012 at 12:02 pm

what a shame that HP totally crapped the bed on this. I have like 10 of the 1022 printers at my office and run into this all the time. Becoming difficult to fix on Windows 7 x64 as there are no “old drivers” that seem to work with it.

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Daniel Sydnes November 11, 2013 at 1:22 pm

To confirm what Jason Lehr mentioned above, the drivers on this page are 32-bit. They will not work with 64-bit versions of Windows. The only option for those platforms is to try the “Print As Image” work-around. Open a document in Acrobat or Acrobat Reader. Open the print dialog box (File -> Print or -P) then click the Advanced button. Check the “Print As Image” option, then print the document. Future items will be sent to that printer as a bitmap image. This is a PER-PRINTER setting, so if you have multiple HP 10xx printers configured on your computer you’ll need to repeat these steps for each.

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Thank you for saving what little hair I have left! A friend had a 1022 and for the life of me I could not figure out what was wrong(I am a 25 year copier tech who hooks up some of the biggest stuff on the planet). Added the 4 files and away we go!

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